What is Hela?

Hela is a mobile money lending company registered under the Laws of Kenya.

Where are you located?

Our offices are located at Madonna house Westland’s and Shoppers paradise Nakuru

Is Hela trustworthy with my information?

Yes, we protect your data with world-class security and encryption technique. We do not share your information with unauthorized parties however we could share with authorized credit bureaus in case of default or during the vetting process.


What are the requirements needed to get mobile from Hela?

Not much, just download the Hela pesa app from google play store and apply for the loan

How does Hela evaluate loan requests?

We use client credit history to assess the first applicants and payment history once you have taken loans with us.

How long does the application process take?

Loans are disbursed within 5 minutes after requests are received.

How much do I qualify for?

Our loan limit start at ksh 400 for new clients up to a maximum of Ksh 50,000 for customers who build a good reputation with Hela. To achieve this, you have to grow your limit by paying loans on time.

What happens if I pay early?

Paying early is encouraged since it increases your loan limit which you can access immediately.

What happens if I pay late?

This is highly discouraged because your loan limit will not grow and you will attract rollover charges and penalties.

What happens if I don’t pay the loan?

If you exceed a month after the date of the last installment, you will be adversely listed with CRB and blacklisted by Hela.

What happens if my loan request is rejected?

You can reapply after 30days but after improving your credit score.


How much am I eligible for?

We give up to 100% of the client’s credit ability.

What is the repayment period?

The repayment period is a standard one month. Payments are deducted by legible employers from employees salaries and remitted to Hela.

How do i get a salary advance in Hela Capital?

When Hela signs an MOU with your employer, you get access to the product on the Hela Pesa app.

Is Hela hiring?

We are glad you are interested in working with us, kindly check out the careers page on the website.